ace car rental reviews

We had rent a car at Christchurch April 2018. Nothing very happy . Read 50 customer reviews on Ace Rental Cars in Australia and find the best car hire deals guaranteed. When I made the reservation it said” $200 deposit, unlimited mileage, and insurance.” However when I got there that wasn’t the case. "Great experience renting at ACE Rent A Car. Ace Rent A Car's daily rates are affordable and overall satisfactory for economy car rentals. A free inside look at company reviews and salaries posted anonymously by employees. I travel a lot and this is the WORST experience ever for car rentals. Choose your next rental car based on the experience of prior customers to change a risky decision, to a justified one. I would like to bring your attention to two billing related concerns. We were excessively overcharged. from $109.00* 1-10 of 15 replies Sorted by « 1 2 » DaBride. I usually go with other providers, but I gave this one a go although it doesn't have a depot at the airport. We called up Ace Rentals multiple times_ but they had no reason for why the transaction was made_ and only said that [name removed] from the head office had made the payment_ and refunded it as well. Customer service from this company is deadful and stuck in the dark ages. Ace makes this information accessible by providing Third-party verified reviews of our Rental Cars … Whether you are looking for the cheapest overall rental or the shortest queue time, our data will help you decide if ACE RENTAL CARS is the right car rental company in Melbourne for you. Obviously we are missing an amount of 23.15 NZD. I have a quote on one of your cars in Cairns. After 45 minutes, someone came and said our car was ready, but the car they brought out had a different number plate, a further 30 minute wait and our vehicle arrived. Had no problems when returning the car making my rental hassle free. Ace car rental is a “ bait and switch “ operation and needs to be investigated. I let it go as Ace’s response was that sometimes Linkt fails to capture a trip at the time and is only billed later. Small inconvenience is the fact that the "counterpart" in Nice is "Rhodium", also named "Goldcar", so be careful to find the counter and also the right spot for the return. I didn't get extra charges, I will definitely deal with them again next time. Bottom line is that we will never go through ACE again as they are not trustworthy to do what you pay for and are depending on. 9.2. Total trickery!! Everything was perfect. 1. This company are on the Uber Marketplace and do not supply a Redbook Inspection for the Uber drivers, they don't tell you that on their website and they don't tell you that until after you have signed with them. Problem is Linkt didn’t have a reco...Read more. Upon providing the evidence, Ace rental made a false claim that LinkT doesn't cover Eastlink. Ace Rent A Car ranks 134 of 358 in Rentals category. The car did not meet our expectations. But we did not actually need it. The car is great and the price is awesome, as a comparison, I got the same car model with another rental company for nearly 3 times the price!! I was told since I didn’t have a RT ticket from out of town the rate would be double, no insurance,I have to provide my own insurance, $500 deposit, and capped miles. Full-size $36/day. Because I had forgotten to take my ETag I was charged $75.41 for $33.55 worth of tolls so my next trip I took my own personal Etag but a month later I received an invoice via email stating I had toll charges for the period of hire but attached was the previous invoice for $75.41 checked my credit card and sure enough, there was a new charge of $54.20, so now I have a statement from my RMS E-Toll account for that trip and Ace ...Read more. Reviews. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Two experiences with Ace - both terrible. They will take money without your permission. three months later we never had an true answer of What is going on. Not able to take the car out of state. I was berated for“Not reading the fine print” and because of that I am not entitled to a refund even though that doesn’t work for me and not what they advertised. 418 reviews. He asked for my help to make his arrangements. 9 Ace Rent-a-Car reviews. Rang again for same response, finally 50 minutes later a bus arrived, the driver was rude and obnoxious and abusive to several passengers on the bus. Ace Rental Cars Reviews Australia. The only Hiccup we had was dropping off our Car at Wellington Airport. Founded in 1966 and headquartered in Indianapolis, Indiana, ACE Rent A Car was once the top-ranked rental car companies in the United States by J.D. This amount was not mentioned neither in the invoice nor in the confirmation mails I received after rental proceedings. They a scam company don't rent there please. 1st time rented Gold Coast and drove up to Brisbane and passed through a toll (one way only). Very good experience in all.Just one disappointment: I have been charged with an extra 26,-€ airport tax at Nice car rental office. We booked a car for a day with these guys and the issues started right from when we tried contacting them after we landed - no one would answer the phone they provided in the booking summary. There isn’t a low enough grade to rate these con artists -0 stars. How can I send proof of something that wasn’t issued to me despite repeated attempts to purchase a day pass or add to existing account (I sent them proof of those). September 23, 2020 . I won't be using Ace in the future. Ace makes this information accessible by providing Third-party verified reviews of our Rental Cars … !Susan the manager at ACE Rental promise to discount my rental of $100. I spoke to Uber and they told me that it is a requirement for them to do the inspection for all drivers if they are on the Uber Marketplace.Wasted 3 days with no pay because of this but they couldn't give a damn. We always use Easy Way car rental. They wanted to charge a $13 fee hire per day (to have the ability to use tolls), pay a one off $38.50 admin fee for them to set up and account or for us to do it ourselves. Search for the best prices for Ace car rentals in Miami. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. 1. So my booking was cancelled twice. Overall. Thank you Ace. SHADY. We walked out of the bus and told the driver to cancel our reservation to which the driver responded "you can do what you want". Car was booked and paid for in advance making the pick up process nice and quick. 5 Emails to get confirmation resent as the online system failed to send it.I confirmed the car day before and STILL car was not there when we arrived so we were given a minivan in poor condition. Overall I would not rent from them again. Needless to say I passed on all add-ons and got around Denver just fine. ProductReview.com.au has affiliate partnerships. First, they try to clip all customers by requiring them to either show proof of auto liability insurance (not CDW) or pay for their insurance at $10/day. Ace Rental Cars Reviews New Zealand. Lesson learned - will never rent from them again. When they informed me that the supplier was ACE, I almost pulled out after I had read some reviews. Not located at the airport, but short drive from it. Compact $33/day. Value. Power & Associates annual industry consumer survey. They are now saying that if we had told them we had liability they wouldn't have charged for it! We ended up having to wait at Brisbane airport for 50 minutes. September 25, 2020. 9.2. The Best Value on Car Rentals. My booking number is 346989067. So i wouldn't recommend it if you're not prepared to buy full insurance from them. But they don't charge admin fee etc.. just rental $45 + $19 full insurance. 1st time rented Gold Coast and drove up to Brisbane and passed through a toll (one way only). Power’s Customer Service Champions in the next year. STAY AWAY!!! With over 250 global locations, it’s easy to pick up and drop off your rental vehicle, and Ace’s low prices and great service will make your next car rental experience a … Further details in the disclaimer. Save up to 40% today with KAYAK. I would definately recommend them to all my friends and family in Brisbane, they made my stay smooth especially while visiting my sick father and … The pick up and drop off is quite efficient (they just do it on demand, so basically you don't need to worry about timing- except that you need to be there during their office hours). When I checked in AN ADDITIONAL $19.99 PER DAY was added ($139)! Paid in advance in October. I booked a 2-day small car via economycarrentals.com as this was the cheapest rate online. Everything was perfect. Total SCAM! But this would be nothing compared to a scam this place runs. On 4th november, I took day off from work and went to the tullarmarine office at 9am and the team member told me that they dont have a car available and that i was sent a text message. 5 Emails to get confirmation resent as the online system failed to send it. I didn't like being pressured to pay for up-selling their product. Please provide feedback to the company as required. The Staff are Fabulous and very Friendly. I can say I was very pleased and impressed with their service. Re: Ace Rent A Car . Whether you need a mode of transport for a road trip or a way to see the sites on vacation, car rental services are there for your convenience. Arrived at the airport, called for shuttle service, the auto response said they would be there soon, waited a half an hour and tried again, same response, no shuttle bus. Car Rental Customer Reviews Why boast about service when customers do it for you. They are offsite of the airport so you have to take a shuttle to get there. I booked a car with ace for long term for 30th october. The pickup date was October 15, 2020 at 6:30pm. The price was good; the car was clean, and the customer representatives were pleasant and professional. We have used Ace Rental 5 different times while visiting NZ, picking up in different locations 4 times. Charged $55 to my card a month later with zero explanation. We have rental car locations all over Australia and New Zealand so no matter where you plan to pick up your car rental or drop off your rental car we will be able to accommodate your needs, our locations are all open 7 days a week and with arrangement offer after-hours Rental car pickups and drop-offs. 150 helpful votes. No email, no phone call, nothing. Total scam artists. $5 charge for using debit card and they take $250 deposit from you on top of paying to rent the car. The car rental was from 12 Dec 2019 from Auckland airport to 28 Dec 2019 at Christchurch airport. Great service . However beware of the hidden charges ACE car rental will hit you with on arrival. Let down in the end. Call again, wait, then take uber to Melbourne. Please be very careful before you give cards to car flexi. Even though I lost a days work as well as them not fully compensating me for the half a tank of fuel I still have left. Ace Rental Cars (Car Hire Service): 3.9 out of 5 stars from 323 genuine reviews (page 2) on Australia's largest opinion site ProductReview.com.au. Ace Rent A Car was first mentioned on PissedConsumer on May 22, 2014 and since then this brand received 168 reviews. Because I had forgotten to take my ETag I was charged $75.41 for $33.55 worth of tolls so my next trip I took my own personal Etag but a month later I received an invoice via email stating I had toll charges for the period of hire but attached was the previous invoice for $75.41 checked my credit card and sure enough, there was a new charge of $54.20, so now I have a statement from my RMS E-Toll account for that trip and Ace ... have also charged me for the same trip. I have just rented a Toyota Corolla Hatch for 15 days from ACE Brisbane and am nicely surprised by the car and service despite some negative comments which I had read on the web. No sign posting for Ace Rentals. Even worse, I called the head office to complain and no one helped except providing me with an email address to write a complaint. It also baffles me that despite filling up within a certain distance to the airport we need to keep a receipt or else we could be charged , the response for this was because the needle on the fuel gauge doesn’t move within a certain distance travelled (how do we know that that wasn’t the case prior to us). We called them when we got to Brisbane airport to find out where the desk was and they said it was there with all the other desks. Finally i decided to dispute my refund via my bank. November 26, 2020. It will be the last time, Worst service was over charged and cannot get anyone to help Hector who I did speak was short with me and offered no help.told me to take it up with my credit card companyDon't get a ACE car rental they will cheat you. My experience with ACE rental in San Diego was very positive. It took them 8 weeks to repay me $60 for the inspection... never dealt with a company as bad as this before!!! Also, roadside assistance is not available in all locations. Save on luxury, economy and family car hire. After 15 minutes we called autoeurope . Each time the car and service has exceeded our expectations. Their head office seems to be closed till 6 Dec and if i call the airport they say they cant do anything. it took 1 day to take your money and over 2 weeks to return the deposit. If you rent there, take picture of everything on the vehicle before leaving their lot, mark every tiniest scratch on the form, these people they run a scam. Rented a car from them, covered it under LinkT. Not only a ‘budget’ car rental company, but lazy and horrible service too. I would like ...Read more, Horrible experience!! I tried to call several times no one aswer the phone. Even though they rented it to me empty.Very sly, underhanded tradesmen. I booked a 2-day small car via economycarrentals.com as this was the cheapest rate online. Ace Rental Cars (Car Hire Service): 3.9 out of 5 stars from 323 genuine reviews on Australia's largest opinion site ProductReview.com.au. From getting the car to return it. never rent … Called Linkt and asked to buy a day pass and provided licence plate etc. SHADY. Affordable car rentals & unlimited kms, free shuttle, 24/7 mechanical assistance, why go anywhere else, book your car today with Ace Rental Cars and pickup from one of our 16 locations in Nz & Au from Auckland to Christchurch, Queenstown & Wellington and many more. The first time we used Ace we were a little hesitant, as the price was so much cheaper than their competitors - we thought maybe we’d get a dud. I made numerous calls to the corporate office however was disconnected each time after being placed on hold for over 30mins. Yet they still charged me full price. Drove back to Orlando from Ocala 75 miles and returned the vehicle. “Great stay and excellent car rental!” Outstanding service and a nice, clean, modern guesthouse and a good deal on our Ace car rental too. Tried for over 1 hour and missed an important celebration that I was in Sydney for. Extremely disgusted with customer service and handling from start to finish. This was not honored and I was charged the same rate at which I reserved the suburban.When I returned the vehicle I inquired about the discount rate and the girl at the counter was very nasty and told me that Susan would contact me however I still have not received a call from the manager nor the discounted rate. © 2021 ProductReview.com.au Pty. Ace Rent A Car - Scam Car Rental in Costa Rica Dec 20, 2017 @ Pissed Consumer This was my mistake but you don't need to make the same one. Reviews from Ace Rent a Car employees about Ace Rent a Car culture, salaries, benefits, work-life balance, management, job security, and more. My family and I were in town for the youth football nationals. When we rang to enquire why they told us they would return deposit then back flip and refuse to return deposit. Because we had previously pd for rental car were unable to back out. They may be cheap but they will find some other way to take your money after the fact. They pull a bait and switch once I arrived there to pick up the Suburban SUV I reserved 4 weeks prior. The only positive experience about this was the bus driver from the depo near the Gold Coast to the airport. Ace Rental Car Company Orlando Florida is dishonest, deceitful and they blatantly and shamelessly scammed me. Proof has now been sent three times showing our return flights out of Cairns as per our booking and been ignored totally on the over charge.Never again. There was no bays to find the car my partner had to go searching . However, on the day of pick up, they called me at 8am in the morning that they have to cancel my booking due to unavailability of cars. But both the car and customer service were fantastic, and now they are the only car hire company we … ACE gave us low rates for each type of car, comparing well with some of the most affordable rental companies. I booked the car through WiseCars for x euros, a full/full gas policy and including an insurance. They don't care about their customers. Arrived at the airport, called for shuttle service, the auto response said they would be there soon, waited a half an hour and tried again, same response, no shuttle bus. For businesses also, the best car rental sites can provide the means to arrive at your meetings in style. Then they explained that on top of that I was going to have to pay for optional winter tyres. I booked a car rental with them through a company called “wisecars.” I am a local in LA. We booked this car hire through autoeurope.com. I find this extremely unprofessional and it accurately reflects the stance of the business in the attitude of the woman we first spoke with. Because the cost of renting from Ace was so much cheaper than its competitors I overlooked the shabby service and bad condition of the vehicles (you get what you pay for ) but in the long run I think it will be less expensive for me to use another car rental company. Wait 20 min, nobody arrives. The final response to my complaint to them was “we will not be issuing a refund of admin fee” no apology or explanation was ever offered or given. Buyer Beware! Do not use this companyAbsolutely disappointed. Anonymous Greymouth Downtown 11 December 2020. !Do Not Use, for your own safety!!! We added our rental car to my mother’s Linkt account for the duration and went on Citylink about 10 times. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. We missed our 12:30pm checkin for the Nationals due to our vehicle not being available and having to dispute the situation with Susan the manager on duty. The car had several mechanical issues. November 27, 2020. Totally recommend booking from them. I never got to speak to [name removed] she never returned our calls; and when I spoke to [name removed] who is the supervisor at the Auckland airport office she was rude and totally unsympathetic to the situation (Which was completely their fault). Efficient service and well priced. Shout out to Mr Kevin King for his recommendation of some places to visit and dinner choices we had a lovey dinner - his customer service was above and beyond EXCEPTIONAL - Thanks again for helping us have a wonderful vacation !!!!!! Fortunately i got all my money back. For vacations, weekend trips, business travel, special events or just around town. They rejected Ins we got thru internet car company. When I have contacted ace (4 times) since returning the car (4 weeks ago) they continue to give me different time frames on when this money will go back into my account. We then got to the depot and were ignored for about 5 minutes and then served by a lady (I have passed on her name to ace but won’t mention it in this review). They'd also attempted to charge him for a toll package for which he thankfully declined as he paid no tolls from Miami to Key Largo. Union, Oregon. The carflexi booking id is CF7F8A19 and Ace rental confirmation number is 9R35K2. Sort by. I won't be coming back to them. We went to the area where the shuttle but came and waited. At ACE Rent A Car, you’ll find a variety of late-model vehicles with low mileage, from compact cars to SUVs and even specialty vehicles for rent. AVOID Ace in SJO CR area or you will be sorry. I noticed a credit card fee of $165 that may apply on my car pickup. On their website nowhere does it state that the depo isn’t located at the airport. Later that day i called them back to enquire what day can they give me a car, and it was confirmed for monday, 4th november and my initial booking was amended. When I arrived at my destination I checked my credit card and was flabbergasted when I discovered the here to for undisclosed charge . They are located a ways from the airport like others have said. They never return calls and someone should teach them the basics of customer service. I don't think that's legal. The $250 hasn’t hit my credit card yet ( 3 days ). 1. I checked my ...Read more. Level Contributor . Booked a rental car through Booking.com. Only to be told ACE do not carry Suburbans or similar size SUVs. I would like ... to bring your attention to two billing related concerns. We went to the area where the shuttle but came and waited. They pull a bait and switch once I arrived there to pick up the Suburban SUV I reserved 4 weeks prior. They have kept our deposit for no reason. 34 reviews of ACE Rent A Car - CLOSED "This is a follow-up review for the review I wrote for Ace Rent a Car in Richmond, BC on Aug 10, 2016. However_ on 12 Dec when we collected the car_ we were charged a total of 933 NZD in 3 different transactions. If you need local rental car service, Ace has options in a few places like New York City. They even gave me an upgrade than I had originally booked. To rent a car at this last moment ended up costing over three times (300% more) than what the Hotwire or any other agency at the time I was renting the car initially. ST...Read more, I have used Ace Car Rental Sydney a couple of times The first time I got caught with the extortionate toll overcharging. I was a little nervous about the reviews and the shuttle ride from the airport. You can quickly filter today's ACE Rent a Car promo codes in order to find exclusive or verified offers. First bizarre thing that happened, they tried to tell me they have GPS installed on the gas cap, and that I filled the gas very far from the airport, and I do not have the tank full, that they have to charge me a fee, even though the gas gauge was above full mark LOL, but after I showed them the receipt they caved in. After 15 minutes we called autoeurope . Standard $26/day. Power. Take out all insurances. Waited 40 mins at the airport to be picked up by Ace Shuttle service... another 3 hours at ACE location trying to pick up vehicles reserved. There was 2 guys on customer service doing their best but hidden costs and poor communication makes this a terrible business, Where do you pick the car at Perth airport, I have a quote on one of your cars in Cairns. Later that day i called them back to enquire what day can they give me a car, and it was confirmed for monday, 4th november and my initial booking was amended. Waited 40 mins at the airport to be picked up by Ace Shuttle service... another 3 hours at ACE location trying to pick up vehicles reserved. Very bad services. Restroom was inoperable due to cleanliness. See the Best Car Hire Services in 2021 as rated by Australians on ProductReview.com.au. When it's time to travel in Australia, car hire from Ace Rental Cars offers affordable low prices on the most popular cars.

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