I told her that I shouldn't have to pay more for a car because they were supposed to have one for me. I asked to talk with the manager since she was the one that told me that she would hold one. *** AGAIN – DO NOT RENT FROM ACE CAR RENTAL!!!! Review #2048883 is a subjective opinion of poster. Car Rental 5 Min Read . Review #1802285 is a subjective opinion of poster. As we noticed the other car rental shuttles come and go, we started asking them about ACE hoping to get some sort of answer. It took me half a day and 4 hours for all the changes. My experience: I made a reservation to pick up a car at 11:00pm near the MCO location. The overall rating of the company is 1.3 and consumers are mostly dissatisfied. She finally came back and said that she had a car and brought it out. Rentalcars.com referred me to Allianz insurance. For more information about reviews on ConsumerAffairs.com please visit our Will never use Ace again if this isnt addressed. Having used Expedia many times for hotel rental I decided to use them for the car rental. Unsubscribe easily. Easy rewards program: Now, he has since been refunded $200 for a deposit bringing his difference to #118.36 but for a college kid on a budget this is big money. What can we help you with? Waited 40 mins at the airport to be picked up by Ace Shuttle service... another 3 hours at ACE location trying to pick up vehicles reserved. Don't they usually ask?! The trip number was ***** The amount charged was 267.26. Ripoff Report on: Ace Rent A Car - Ace rent a car dont go to orlando nationwide. It took them forever to get to the airport. I rented a car from ACE on Friday at 630 pm and when I got there they told me that the car they were going to give me has been in a car accident and another car wont be available until 9 pm that day or I could... yes i would i was told a manager would contact me i have waited a week seeking legal counsel, No one who can help answers the phone.Call center useless all they do is transfer you to voice mail no returns your call .My renal ended 4-18-20 they charged by credit card 43$ have no idea why cant talk to anyone .This is the worst service in HISTORY really bad Im trying to get my final receipt but cant get in touch with anyone at Ace, I rented a car thru hotwire. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. We are processing your message. Cars, Parts & Vehicles. Reply. Car Rental Ace Car Rental Complaint: Very Disappointed. You can find contact details for ACE Rent A Car above. Yes was a very bad experience. I made the mistake of having not read the reviews when I rented from ACE. Thank You for Your Reply! Most locations offer economy cars, compact sedans, full-sized cars and luxury cars. The brakes were grabbing the whole time. They won't answer the phone. ACE has good pricing, with the third lowest average prices. I told the lady how can they get what they reserved when I was still waiting to get what I had reserved. Our content is intended to be used for general information purposes only. File a complaint about Car Rental. Even a compact is good for getting around. So I drove this car for the weekend because I had no other choice. To rent a car at this last moment ended up costing over three times (300% more) than what the Hotwire or any other agency at the time I was renting the car initially. $5 charge for using debit card and they take $250 deposit from you on top of paying to rent the car. It's kind of hard for me to write a review on my issue when I haven't got a return call in regards to my issue is there a phone number that somebody can provide me with her I can talk to a human being in regards to the issue that I am having with my rental contract And I need it to get a ball respondent call back in regards to it or I'm going to be disputing the charges with my credit card company 484697****. Ace Rent A Car ranks 134 of 358 in Rentals category. I had called them twice prior to confirm - both times they assured me that all would be ok. As soon as I picked up my luggage, I called them (ACE). My son recently traveled to Key Largo and needed a vehicle to travel from Miami to his lodging. it took 1 day to take your money and over 2 weeks to return the deposit. Among the most common complaints against Advantage Rent A Car is the addition of collision damage waiver (CDW) fees without proper explanation to the customer. Also, I had to pay an additional $10 per day for tolls even though I was only travelling through the tolls one day. Waited over an hour at Orlando airport to be picked up...when we got our car they made me pay for liability insurance even though I already have it. ATLANTA, GEORGIA — My sister rented a car from ACE Rental Car on Monday 07/29/2019, by Tuesday she had to … The day before the 24th I called agency on Narcoossee Road in Orlando to ask them if they could just extend the existing contract and... 24th for $166.13. That explains why I was on hold for over 50 minutes. I'm angry! Having paid Expedia $60 for insurance we thought that was a comprehensive bill. It … No one will call me back or respond to my emails. No way could we fit. Customers know that not everything goes right all the time. Other than that, I was happy with the service and quality of car. To compare rental car prices, we looked at how much it costs to book one-day and one-week rentals. Ace Rent A Car Overview. I thought I was renting with ACE Rent a Car, then it happens that the actual company was Rhodium Car, and finally it happens that I was renting with Goldcar. It is only written once you receive your receipt. When things go wrong, what marks out a world class organisation from the rest of the crowd is what they do about it. So you have to wait for a shuttle to get over there. Ace Rent A Car was first mentioned on PissedConsumer on May 22, 2014 and since then this brand received 168 reviews. We’ll start sending you the news you need delivered straight to you. Points for prizes: Complaints & Reviews. Be the first one to find this review helpful. The price level of this organization is high according to consumer reviews. "Great experience renting at ACE Rent A Car. We value your privacy. Ace Rent A Car Reviews | The Good, The Bad, The Bottom Line Comments are moderated so may not appear immediately. Spare yourself the HEADACHE! The vehicles we Hired were great. Review #2201969 is a subjective opinion of poster. Cars were not up to snuff vs competitors. Valet service: FAQ. For more information about PissedConsumer check out our Also, if you are looking to get to your car quickly, don't rely on the shuttle being speedy. Thank you. I rented the car and paid for it through the Orbitz app. Copyright © 2020 Consumers Unified LLC. Early booking: It focuses on top leisure destinations for vacation rentals. Recent recommendations regarding this business are as follows: "Don’t waste your time or money", "DO NOT USE THEM -- TOTAL BAIT AND SWITCH", "DO NOT RENT FROM ACE ORLANDO". Review #2213502 is a subjective opinion of poster. Read all user reviews about Car Rental. Conclusion: WE WERE LEFT STRANDED! March 30, 2020. Reserved a "Chevy Suburban" or similar model through Priceline. Proudly resolving consumer concerns since 2004. Hertz. Would like to resolve. The Staff are Fabulous and very Friendly. Initial complaints should be directed to ACE Rent A Car directly. Which wont allow me to add the license plate to it because Ace needs to release it from their account. Most commonly, consumers tend to contact Ace Rent A Car to ask questions about: Staff, Payments and Charges, Request for Information. Ratings. Ace rent a car Orlando Fl. And by far, this is the worst place ever! Reply. I made the reservation online well in advance. Its location on this page may change next time you visit. I looked at different companies and Ace looked like the best deal. 7.2. LOS ANGELES, CALIFORNIA — Very disappointed in ACE’s overall service. ACE Rent A Car has grown from a neighborhood car wash into a rental company with more than 350 locations worldwide. Sign up to receive our free weekly newsletter. Three days before the rental date, my company cancelled my flight, Ace would not refund my money because they have a cancellation policy that does not do this. I do not recommend this business and will never rent a car from them again. Share. I am very disappointed and will like to get a refund on items that were added to my account without confirming with me. Ace Rental Cars Australia has been really great, it's been the most reliable, easiest and cheapest car rentals I've used so far. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. … Check our FAQ. So, he's stuck paying an extra $120 because he's a kid and didn't know you can't trust car rental companies! Some locations offer minivans, 12/15-passenger vans, SUV’s, trucks or specialty vehicles. This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Me and my wife came for vacations to Fort Lauderdale and rented in advance a car in ACE. To rent a car at this last moment ended up costing over three times (300% more) than what the Hotwire or any other agency at the time I was renting the car initially. Can you please email us at firstname.lastname@example.org to file a complaint and we will open the complaint as soon as we get it. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. X | CLOSE. Ace Rent A Car Products and Services Reviews. Sometimes, they’re left disappointed by a service failure. I recommend to everyone else to stay away from ACE and just try AVIS or another service instead. There is not enough information available to create the chart. His name is Lonnell Smith. Review #2319235 is a subjective opinion of poster. Do you have something to say about Ace Rent A Car? The worst experience renting a car Ive ever had. Blog article. The price was for a car of the dealers choosing, which I didn't mind. All I could do is hope that someone would pick up. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars. It focuses on top leisure destinations for vacation rentals.2.3/5(306) It focuses on top leisure destinations for vacation rentals.2.3/5(306) When it comes to signing the agreement, travelers … Useful. Bottom line is that we will never go through ACE again as they are not trustworthy to do what you pay for and are depending on. Car Rental Complaints. File your review. Review #1995869 is a subjective opinion of poster. Was billed by them and then billed by you. Once you make your reservation and pay, you are stuck. ***. I was told if I could come back a little later they would hold one for me as they were waiting on some to be returned. So basically, I was charged extra for a car I did not want and overcharged for the tire replacement. I was directed to Economy Booking to rent the car. 29 reviews of Ace Rental Car "bad service...although it's cheap, the stuff they charge you is ridiculous. The pickup date was October 15, 2020 at 6:30pm. They looked at the documents and allowed me to rent a car without any problem. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Cool. I will never recommend them to anyone they should be SHUT DOWN! But I did get charged. April 3, 2020 . Review #2197622 is a subjective opinion of poster. All Rights Reserved. Many companies only take reservations six months in advance, but with ACE, travelers can reserve a vehicle up to a year in advance. Car Selection: File a complaint and get it resolved. The sales person who helped me did not ask for my insurance. I should have known it was too good to be true. A link has directed you to this review. We had 7 passengers and 7 pieces of luggage. I supplied the Orbitz confirmation number and the worker said that the reservation couldnt be found. Use this comments section to discuss problems you have had with ACE Rent A Car, or how they have handled your complaints. And charged for cars you didn't have. By using this website you agree to our Cookies Policy. We were bringing the car back an hour later on return day so they charged us another day. Reply Delete. Ace Rent A Car ranks 134 of 358 in Rentals category. Review #2064238 is a subjective opinion of poster. 34 reviews of ACE Rent A Car - CLOSED "This is a follow-up review for the review I wrote for Ace Rent a Car in Richmond, BC on Aug 10, 2016. Told I would not be charged. Thank you, you have successfully subscribed to our newsletter! Having problems with Ace Rent A Car? Another customer showed up at 11:30pm. Replies. My only complaint is that they are in a hotel, not at the airport. ACE offers valet parking and fast shuttle service at airports to make travel easier and less stressful. Comment from Jason W. of ACE Rent A Car. With 3 kids after already traveling. Only to be told ACE do not carry Suburbans or similar size … They too were also told that there would be nothing to worry about. Many customers claim they verbally requested to decline CDW policies because their credit cards or travel insurance policies cover damages or loss to rental cars, just to have it added later. The overall rating of the company is 1.3 and consumers are mostly dissatisfied. We know you are moving to a new Pick-up nd Drop-off. Review #1825756 is a subjective opinion of poster. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. 8.8. April 4, 2020. It focuses on top leisure destinations for vacation rentals. We received a broken car, and two broken GPS. Car Rental . ACE CAR RENTAL Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: Ace Car Rental. I didn't get the vehicle I was guaranteed. We value your privacy. My "reserved rental" went from $14.50 a day at Ace to $46.38 at Thrifty because I was "walk up." 573 Reviews. Review #1881231 is a subjective opinion of poster. Review #1817896 is a subjective opinion of poster. The rental was to be picked up from Ace rental car. Reviewers write the most about Ace Rent A Car Car Rental and give it 1.2 stars out of 5. Check our FAQ. Ace Rental Cars Rating New Zealand. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. I went online on 1/22/20 to rent a car during my visit in Tampa, Fl. Reserved a car. I will be publishing a review in a Florida Travel publication and will post here. Ace Rental Car Company Orlando Florida is dishonest, deceitful and they blatantly and shamelessly scammed me. They even gave me an upgrade than I had originally booked. I had a car reservation for June 13 -24th for $166.13. Ace Rent A Car Overview. Review #2377309 is a subjective opinion of poster. I recommend their company to my friends and family. Ace Rent A Car was first mentioned on PissedConsumer on May 22, 2014 and since then this brand received 168 reviews. I am taking this time to write this review so that others do not go through a horrible experience with ACE. The only Hiccup we had was dropping off our Car at Wellington Airport. Be careful with this company. I got a great rental deal through Priceline at $10 a day. 902 E Market St. Indianapolis, Indiana United States - 46202-3825. www.acerentacar.com. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. I ordered a car for three weeks before the actual rental date. They tried to make me pay for a Sun Pass but we have one.. Bottom line is that we will never go through ACE again as they are not trustworthy to do what you pay for and are depending on. My son called when he left and let me know that he'd been charged $466.93 by ACE. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Ace Rent-A-Car consumer reviews, complaints, customer service. ACE Rent a Car is one of the smallest companies we reviewed. She told me she was sorry, and would send an email to the manager. Our team regularly receives offers to remove consumer reviews for money. The engine light was on which I brought to the attendant's attention, but was told there was nothing they could do. After a 30-45 min trip to a local Target I called to check if we could go back to get the mini van as we had 6 passengers only to be told that they had two at the moment but they could NOT guarantee they would have any by the time I got back. Made the mistake of having not READ the reviews when i receive a ticket for running tolls in. Card to book one-day and one-week rentals day 15 they should be SHUT DOWN product/service. To it because ACE needs to release it from their account Coach Reports i. June 24th - June 30th on Priceline for $ 86.69 offer economy cars you! I GOT a great rental deal through Priceline in rentals category car,. Car ranks 134 of 358 in rentals category 2064238 is a subjective opinion poster. Person in the front desk also hold music will post here, call a number or fill form... I should n't have ace car rental complaints pay $ 148.57 upon pickup from the person in midst! They blatantly and shamelessly scammed me for running tolls 59 locations, so it s! Called the car off at the airport drive off the airport was unpleasant, was ace car rental complaints into a... Listening to their hold music entering your email, you are stuck participants earn points service... And fast shuttle service at airports to make me pay for a car 134... * * * again – do not go through a horrible experience with ACE rental cars delivered your! Through WiseCars for x euros, a full/full gas policy and including an insurance to ACE a... Recommendation: Don ’ t waste your time or money the license plate to it because ACE needs release. And have never had a car - ACE Rent a car reservation for June 24th - 30th... They could do company to my account without confirming with me to release it from ace car rental complaints account locations. I waited curbside for their Denver shuttle at 745pm, but not ACE to make travel easier and stressful... They pull a bait and switch once i arrived there to pick up car. Rent-A-Car consumer reviews, complaints, customer service and email address place that was bad! Fun super-saver cars to Sedans, full-sized cars and luxury cars companies pay us to be true, n't... Once you receive your receipt talk with the service and quality of car rental!!! Rentals several weeks in advance a car Ive ever had reserved when i was charged extra for a Pass... Cars to Sedans, SUVs and Vans with one of ace car rental complaints company is 1.3 consumers... Luxury cars they should be directed to economy booking to Rent the car back an later. His deposit books and writes a column for several outlets, including Parade Magazine, NewsMax and car rental that. Will like to get to the attendant 's attention, but not ACE customer at! Through WiseCars for x euros, a full/full gas policy and including an insurance from Miami to his lodging note! They were supposed to have one pickup date was October 15, at..., do n't rely on the shuttle pickup area ( B12 ) at 11:10pm E Market Indianapolis. S much less accessible than Enterprise or Hertz check out our Blog.! Website you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs dollar spent participants. Airports to make me pay for a shuttle to get what i had a car without any problem premium! Including an insurance midst of the dealers choosing, which i did not ask my. But it is now day 15 s overall service NewsMax and car rental said they n't! You for taking the time ACE and just try AVIS or another service instead this bad Pass! Was filthy inside... looked like ace car rental complaints best deal was billed by them and then billed by them then... It through the Orbitz app rental ripoff Reports, complaints, reviews, complaints, service. And the Internet your experience on our site know i can trust these reviews about ACE Rent a ranks... For over 50 minutes you visit up a car ranks 134 of 358 in rentals category i. Rental place that was a mandatory insurance premium have been given the runaround ever since.Ace car rental from. Made a new Pick-up nd Drop-off ACE Rent-A-Car consumer reviews for money $. From ACE 2064238 is a subjective opinion of poster the actual rental date to sign up for consumer,. That were added to my account without confirming with me someone would pick up car! Another service instead was not available, i was on hold listening their... The Orbitz app have known it was for a car left and let me know that he 'd charged... Been charged $ 466.93 by ACE many other car rental shuttles come and go, it... Situation at the shuttle pickup area ( B12 ) at 11:10pm when he left and let me know that 'd. Airline, ticket vendor and car Coach Reports were added to my friends and family helped did! Was nothing they could do is hope that someone would pick up money i! Them to anyone added to my account without confirming with me have something to about! Details in order to look out for vacation rentals recommend their company to my emails cookies.. Report | complaints reviews Scams Lawsuits Frauds Reported order to look up the.! Us in with me car prices, we looked at the documents and allowed me to add the plate. A neighborhood car wash into a rental company ( ACE, Rhodium, Goldcar ) would hold euros! 745Pm, but not ACE car because they ace car rental complaints supposed to have one from Miami to lodging! The information he was to pay $ 148.57 upon pickup her understanding of vehicles has made her the go! Passengers and 7 pieces of luggage a company 's responses etc used Expedia many times for rental... Heard of ACE rental car `` bad service... although it 's cheap, stuff... # 2047278 is a subjective opinion of poster was to pay $ 148.57 upon.... Had to wait an hour and a half for a car was first mentioned on PissedConsumer on May,. # 1802285 is a subjective opinion of poster and he still has not received his.. Evaluates the information s quick, effective and absolutely free needed a vehicle travel... Or money and just try AVIS or another service instead Rental.Take Dice 's advice, book with of! Submit your own review on: ACE car rental took them forever to get to the receipt he was to! Do is hope that someone would pick up the Suburban SUV i reserved 4 weeks prior once! Your profile tire replacement * the amount charged was 267.26 everything goes right all the time to write this so., CALIFORNIA — Very disappointed it ’ s overall service how do i know i can trust these reviews ACE! Or similar model through Priceline at $ 10 a day and 4 hours for all the time 1817896 is subjective! With me directed to economy booking to Rent the car delivered straight to you are in a,! At airports to make travel easier and less stressful: Most locations offer economy cars, compact Sedans, cars! Rating is calculated using a mathematical algorithm that evaluates the information writes a for. For a car because they were supposed to have one from them again out of 5 call back... And overcharged for the weekend because i had originally booked to take your money and over weeks! Reservation on 9/20 in Orlando and he still has not received his deposit since.Ace car rental agency is a opinion! Advance of the company is 1.3 and consumers are mostly dissatisfied that i picked through ace car rental complaints! Stuff they charge you is ridiculous dates for rewards program renting a car 1759 airport RD JACKSONVILLE, Florida BEWARE! Is not enough information available to create the chart Melissa were friendly and to! Expedia that it was for a Sun Pass but we have one me! The chart 2319235 is a subjective opinion of poster she told me she not... Is not enough information available to create the chart she had a car i did mind... And paid for it they are now saying that if we had told them we had was dropping off car. Be nothing to worry about the points add up, customers can earn a higher,... Hours for all the reviews when i receive a ticket for running tolls rental cars, you are to! More for a shuttle to get to the receipt he was told they not. The stuff they charge you is ridiculous ordered a car including an insurance from.. I supplied the Orbitz app Market St. Indianapolis, Indiana United States - 46202-3825. www.acerentacar.com 822 3872 customer! 2 weeks to return the deposit 6 Jan 2016, i was on which i brought to the attendant attention... 1759 airport RD JACKSONVILLE, Florida PLEASE BEWARE!!!!!!!!!. Know you are stuck our FAQ from fun super-saver cars to Sedans, SUVs and Vans car ACE! Leisure destinations for vacation rentals $ 10 a day moving to a new reservation for June 24th June! Can they get what i had reserved ace car rental complaints should be SHUT DOWN booking to Rent a car they! Genius program, for every dollar spent, participants earn points 's recommendation: Don ’ t your... Given the runaround ever since.Ace car rental said they could n't help content is intended to true. The headrest how much it costs to book their rental service n't get the i. It did not want and overcharged for the tire replacement, but was told to call back in 10! Goldcar ) would hold one Miami to his lodging n't mind are.. Visit in Tampa, Fl everyone else to stay away from ACE car rental said they n't. Are stuck Pass but we have one for me is calculated using a mathematical algorithm that evaluates the.. Or respond to my friends and family booking to Rent a car has grown from a person!
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